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Product quality is very good. Great team for support.
Very good work
Nice Work!
Nice work.
Great Service
Good service.
Good service. Thanks for great service
This review is based on their Oakland location - but due to the horrible customer service there, we won't be using any ARC locations. On my last print job, they charged me about 4 times as much as the exact same print job at another printer. To make things worse, when I asked to go over the invoice they became rude and aggressive. I specifically asked about certain charges that seemed to be the wrong quantities and other charges that weren't what I asked for and they basically would not offer an explanation and told me I was wrong. They also printed on paper that was much larger than was needed, in order to charge me the higher price - waste of money and paper. I submitted a complaint on their corporate website - and they called to offer apologies, but did nothing to remedy the situation. In fact, they had the manager of the Oakland location call me (who was the exact same person who was rude to me in the first place) - and he was extremely rude and hostile AGAIN on the phone. We ended up using another printer, who rushed the job and got us our brochures before our meeting - at a quarter of the price that ARC quoted on their invoice. My company will never be using any ARC locations again. I advise you to do the same.
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